Cancellations, Returns & Refunds

Order Cancellation Policy

Orders cancelled prior to delivery may be subject to cancellation fees and other costs. Orders that have already been processed and picked at the warehouse are subject to a 10% restocking fee. If the customer cancels an order when goods are already in transit with the shipping provider, then a 20% cancellation fee, plus an additional 10% restocking fee and shipping costs will apply in addition to the cancellation fee. All orders paid by credit card payment are subject to 6% cancellation processing fee.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@oxycell.com. Please note that returns will need to be sent back to Oxycell warehouse location at customer’s expense. There is also a 30% restocking fee on returned items. Returns past 30 days will only be accepted on a case by case basis at the sole discretion of Oxycell management and subject to a 50% restocking fee on all equipment. All restocking fees and shipping costs will be deducted from the refund.

Items returned without first requesting an RMA label (unauthorized returns) will not be accepted.

You can always contact us for any return question at support@oxycell.com.

Damaged, Defective or Incorrect Items

Please inspect your order upon reception and contact support@oxycell.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like custom products (such as special orders or customized items). Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund Policy

We will notify you once we’ve received and inspected your return. If a paid order is cancelled by customer or returned, restocking fees and shipping costs will be deducted from any refund amount processed. Please note there are no refunds on hyperbaric chamber equipment unless approved in writing at the sole discretion of Oxycell management. Orders that do not meet return criteria above are eligible for replacement, consignment or store credit only.p